Smith Optics
  • 15-Jan-2017 to 28-Feb-2018 (MST)
  • Optical
  • Clearfield, UT, USA
  • Hourly
  • Full Time

Job Description

Position Title: Rx Lab Optician

Department: Production

EEOC Class: Operatives

Reports to: Sr. Manager, Demand Planning

FLSA Status: Non-Exempt

General Summary:

Responsible for providing quality and efficient customer service. Help establish and build a solid foundation for a growing finishing lab including motivating, coaching, training and problem solving. Also responsible for assisting with scheduling and analysis of employee and system development. 

Essential Job Functions:

  • Ensure the Optical Team is operating and managed as a cohesive group that imparts information to customers/dealers while setting appropriate expectations consistent with company Purpose, Values, Principles and Competencies
  • Operate MEI's and other lab equipment
  • Ensure the finishing lab processes premium optical products
  • Keep abreast of legal requirements that may affect the company's ability in dispensing in the domestic U.S.
  • Isolate & identify areas of improvement
  • Identify, resolve or escalate order issues, with surfacing partners and lens suppliers
  • Work with DCO Manager on RX initiatives
  • Assist with creation and maintaining Optical (RX) Standard Work Instructions
  • Resolve order issues
  • Assist with development and set up of new models
  • Maintain DVI database
  • Run reports as needed
  • Work closely with the customer service team
  • Supplier relations and development
  • Performs other duties as needed and directed by the RX Supervisor

Knowledge, Skills & Abilities:

• Excellent verbal & written communication skills

• Proficiency in Microsoft Office; Excel, Word, & Outlook
• Strong problem solving capabilities; including a "can-do" attitude, curiosity, & the ability to think strategically, tactically, & analytically
• Ability to work with DVI Lens Management System & order entry platforms

Education & Experience:

• Licensed Optician with minimum 2 years' experience

Working Conditions: Good working conditions with the absence of disagreeable conditions

Note: The statements herein are intended to describe the general nature & level of work performed by employees, but are not a complete list of responsibilities, duties, & skills required of personnel so classified. Furthermore, they do not establish a contract for employment & are subject to change at the discretion of the employer.

Smith Optics
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